Cancellation, Return & Refund Policy

Art Hub Studio LLC

https://arthub.studio

Thank you for shopping at https://arthub.studio! If you’re not entirely satisfied with your purchase, we’re here to help.

Cancellation/Returns and Refund Policy

Since Art Hub Studio LLC’s business is comprised of 50% retail and 50% services, our cancellation/returns and refund policy is split into two sections. These sections are tailored for your unique situation of either purchasing retail merchandise, or hiring us for Licensor services.

Retail Merchandise Order Cancellation

  1. You have the option to cancel your whole order, or part of your order via the contact form, emailing orders@arthub.studio , or calling (607) 325-5500.

  2. The option to cancel will be available until your order ships.

Art Hub Studio LLC processes orders at 1:00 p.m. EST Monday through Friday. Any orders made before 1:00 p.m. will be processed that day. Any orders made after 1:00 p.m. will be processed the following business day. Processed means confirmation and the initiation of fulfilling your order. At this point time is of the essence to print, package and ship your order, which may be a few days after processing your order. Business structuring and operations within Art Hub Studio LLC may change order processing schedule at time of high demand or during holidays at the company’s discretion, any delays the company deems potentially unreasonable may result in notification to customer.

Retail Merchandise Returns

  1. You have *seven calendar days to create a return request from the date you received your product. You may create a return request through our contact form, by emailing orders@arthub.studio, or calling (607) 325-5500.

  2. To be eligible for a return, **YOU MUST HAVE THE ORIGINAL CRATE OR PACKAGING YOUR ITEM WAS RECEIVED IN. (read comment below)

  3. You must provide the order number of your purchase, reason for requesting a return, and any supporting images for your case.

  4. A return label will be provided in your original package. You may make a request for a new one by contacting Art Hub Studio LLC.

  5. Drop your package off at a courier drop off site, specific to your return label (USPS, UPS, FedEx). Remove any old labels and make your return label highly visible so the courier does not have confusion. If the package is too large or heavy to be placed at a drop off location, call our office (607) 325-5500 to request a scheduled pick up for the return.

* Seven calendar days includes any and all holidays and is not to meant to convey any meaning beyond a period of 168 hours from the start of the day on which the reception of product occurred. Reception will be considered from the start of the day which delivery occurred and recorded via carrier tracking information and practices.
**Art Hub Studio LLC has strict packaging requirements to ensure the safety of our Artists’ artwork. If for some reason the original packaging was lost or destroyed in your possession, you will be responsible for the cost of proper packaging to complete the return. In the event artwork is damaged at least as likely due to inappropriate/inadequate return packaging, refunds may be denied in whole or part.
Due to variances in computer imaging software, hardware, and technology; colors, dimensions, and technical appearance may differ in person from what is represented on the site. No refunds will be given for product in the instance of dissatisfaction with a variation in color likely, reasonably, or otherwise caused in part by color representations on such software, hardware, technology, or the site. However, at the sole discretion of Art Hub Studio LLC, credit may be given for work returned due to subjective dissatisfaction.
Art Hub Studio LLC understands there may be exceptions to our retail merchandise return policy. We will review case by case to ensure proper and fair solutions are achieved.

Retail Merchandise Refunds

  1. When your return and refund request is approved, we will refund to your credit card or original method of payment. The credited funds will show in your account based upon your card issuers policy, typically three business days.

  2. Shipping costs incurred at the time of sale WILL NOT be refunded unless the package was never shipped, or never received by the customer.

As soon as Art Hub Studio LLC receives your returned item, we will inspect it. After inspection, you will be notified on the status of your refund and if there have been any discrepancies in your request.

Artist/Seller/Licensor Services Cancellation

  1. You may cancel your Licensor services by contacting the admin through our contact forms, by email at Brooke.Schutz@arthub.studio, or by calling (607) 325-5500.

https://arthub.studio is free to create a Licensor account. Every Licensor through our website has specialized needs and therefore will have an individualized cancellation process. Refer to our Privacy Policy to view information we may need to collect or keep even after cancelling your services.

Artist/Seller/Licensor Warehouse Inventory Return Request

  1. You may request your warehoused inventory to be returned by contacting Art Hub Studio through the contact form, by email Brooke.Schutz@arthub.studio, or by phone (607) 325-5500.

  2. Items in warehouse that have not been sold within 365 active days are eligible to be returned at no shipping cost to the Licensor. Active days are defined as: actively available for purchase on our Site.

  3. Any Crating/Packaging costs incurred for warehousing and shipping will be the Licensor’s responsibility, regardless of how many active days.

Warehouse, crating and packaging costs are invoiced to the Licensor as accounts payable. The costs of these services are automatically taken out at the time of sale, along with commission. If no sale was made, and a Licensor requests their inventory back, the costs recorded are still owed by the Licensor. ART HUB STUDIO LLC WILL NOT RETURN YOUR INVENTORY UNTIL THESE COSTS ARE PAID. Further, in the event of outstanding balance due, you agree to forego and relinquish any possessory interest in property held by Art Hub Studio LLC until such time as all debts are satisfied. In the event you are unable to satisfy your debt within a period of 90 days, Art Hub Studio LLC shall then take reasonable steps to sell the property to recoup incurred expenses, satisfy outstanding debts, and return any remaining capital – which may be none – to the Licensor after the satisfaction of old and new debts. In the event the debt is not satisfied by the sale of property, Licensor agrees to compensate Art Hub Studio LLC for the difference. The Licensor agrees and consents to the establishment of this lien and action described in the event they are unable to satisfy debts within 90 days.